Sales Policy for Hopscnapo

Effective Date: August 13, 2025

Welcome to Hopscnapo! We are dedicated to providing high-quality, skin-loving beauty products that cater to modern lifestyles. This Sales Policy outlines the terms and conditions for purchasing products on Hopscnapo.com. By placing an order on our website, you agree to the terms set forth in this policy. Please read these terms carefully before completing your purchase.

We aim to provide you with a seamless shopping experience from browsing our products to receiving your order at your doorstep. Our goal is to make sure that you are completely satisfied with your purchase.

1. Product Availability and Information

  • Product Listings:
    All products available on Hopscnapo.com are listed with detailed descriptions, including ingredients, usage instructions, sizes, and images. While we make every effort to ensure the accuracy of the information on our website, there may be occasional discrepancies. If you notice any discrepancies or have questions, feel free to contact our customer service team at contact@hopscnapo.com.

  • Product Availability:
    All products listed are subject to availability. In the rare event that an item is out of stock after your order is placed, we will notify you immediately. We will provide you with options to either backorder the item, select a different product, or cancel the order. If an item cannot be restocked, we will issue a full refund.

  • Pricing:
    All prices listed on Hopscnapo.com are in GBP (British Pounds) and include VAT (Value Added Tax) unless stated otherwise. Prices are subject to change without notice. The price shown at checkout is the final price and includes any applicable taxes, shipping fees, and discounts.

2. Order Confirmation and Payment Authorization

  • Order Confirmation:
    After you place an order, you will receive an order confirmation email confirming that we have received your order. However, this does not mean your order has been processed or accepted. Your order is only confirmed once your payment has been successfully authorized.

  • Payment Authorization:
    Orders are authorized when you complete the checkout process. Once payment is confirmed, we will process your order and prepare it for shipment. If there is an issue with your payment, such as insufficient funds or incorrect details, we will notify you immediately. Your order will not be processed until payment is successfully authorized.

  • Accepted Payment Methods:
    We accept the following payment methods:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB

    • PayPal: Secure processing via your PayPal account or linked bank account/credit card.

    • Apple Pay and Google Pay: Convenient mobile payment options.

    • Bank Transfers: For large orders (please contact customer service for details).

    • Gift Cards: Hopscnapo gift cards are available for use at checkout.

3. Shipping and Delivery

  • Order Processing:
    Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). After processing, you will receive a shipping confirmation email with tracking information.

  • Shipping Methods:
    We offer a range of shipping options depending on your location and preferences:

    • Standard Shipping (UK Orders): Estimated delivery in 3–7 business days.

    • Expedited Shipping (UK Orders): Estimated delivery in 2–3 business days.

    • International Shipping: Estimated delivery within 7–14 business days depending on the destination.

    Shipping fees are calculated at checkout based on the shipping method selected, size of your order, and delivery location.

  • Shipping Restrictions:
    We ship to all UK regions, including England, Wales, Scotland, and Northern Ireland. We also offer international shipping to select countries. If your country is not listed, please contact us for shipping options.

  • Delivery Confirmation:
    Once your order is shipped, you will receive a shipping confirmation email with tracking details. You can track your order using the tracking number provided. Please inspect your order immediately upon delivery.

4. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. For detailed information on returns, exchanges, and refunds, please refer to our Refund and Returns Policy.

  • Eligibility for Returns:
    Returns must be made within 30 days of receiving your order. Items must be in original condition, unused, and with all packaging intact.

  • Exchanges:
    We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the replacement item.

  • Refund Process:
    Refunds are issued to the original payment method. Refunds typically take 7–10 business days to be processed, depending on your bank or payment provider.

5. Cancellations

  • Order Cancellations:
    You can cancel your order at any time before it is processed for shipment. Once your order has been shipped, we cannot cancel it. In such cases, please refer to our Refund and Returns Policy.

  • Custom and Pre-Orders:
    For custom or pre-order items, you may cancel the order before it is shipped. Once the item is shipped, cancellation is no longer possible.

6. Promotional Offers and Discounts

  • Promotions:
    From time to time, we offer promotional discounts and special offers. These offers are subject to specific terms and conditions, including expiration dates, minimum purchase requirements, or exclusions. Please read the details of each promotion carefully.

  • Non-Transferable and Non-Cashable:
    Promotional offers are non-transferable and cannot be exchanged for cash unless specifically stated in the promotion terms.

7. Customer Responsibility

  • Accurate Information:
    You are responsible for providing accurate billing, shipping, and contact information when placing your order. Any issues with your order resulting from incorrect information may cause delays or issues with processing and delivery.

  • Unclaimed Packages:
    If your package is returned to us due to failure to claim or incorrect address details, you may be charged additional shipping fees to resend the package.

8. Limitation of Liability

Hopscnapo is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total amount paid for the product in question. We do not guarantee that our website, products, or services will meet your expectations or be free from errors.

9. Intellectual Property

All content on Hopscnapo.com, including text, images, graphics, logos, and product designs, is the intellectual property of Hopscnapo and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written consent.

10. Privacy and Data Protection

We are committed to protecting your privacy. By using our website, you agree to the Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law and Dispute Resolution

These Sales Policy terms are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or these terms will be resolved in the appropriate courts in London, UK. You agree to submit to the jurisdiction of these courts.

  • Arbitration:
    Any disputes will be resolved through binding arbitration in accordance with the rules of the Arbitration Act 1996, in the UK.

12. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

13. Contact Us

If you have any questions or concerns regarding this Sales Policy or need assistance with your order, please contact us:

Hopscnapo
Street: 19 Wern Ddu Lane, Lucton, United Kingdom
Phone number: 070 5038 8989
Email: contact@hopscnapo.com
Website: www.hopscnapo.com