Delivery Policy for Hopscnapo

Effective Date: August 13, 2025

At Hopscnapo, we are dedicated to providing reliable, efficient, and secure delivery services for all our customers. This Delivery Policy outlines the shipping methods, delivery times, fees, and other related details for orders placed through Hopscnapo.com. By placing an order on our website, you agree to the terms of this policy. We aim to ensure that your shopping experience is smooth and hassle-free from the moment you place your order to the moment it reaches your doorstep.

1. Order Processing Time

  • Order Confirmation:
    After placing an order, you will receive an order confirmation email. This confirms that we’ve received your order. Please note, this email does not signify that your order has been processed or accepted. Your order is confirmed only after payment authorization.

  • Order Processing:
    All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the next business day. Once your order is processed, you will receive a shipping confirmation email with tracking details.

  • Delays in Processing:
    During peak times or sales events, order processing may take longer than usual. If there are any delays in processing your order, we will notify you via email as soon as possible.

2. Shipping Methods and Delivery Times

We offer several shipping options to accommodate your preferences, with estimated delivery times based on the destination and the shipping method selected.

  • Standard Shipping (UK Orders):

    • Estimated delivery time: 3–7 business days for all domestic orders within the United Kingdom.

  • Expedited Shipping (UK Orders):

    • Estimated delivery time: 2–3 business days for faster delivery. This option incurs an additional shipping charge.

  • International Shipping:

    • Estimated delivery time: 7–14 business days, depending on the destination country and any customs processing. Delivery times can vary based on local postal services and international regulations.

Please note that all delivery times are estimates. Various factors like weather conditions, holidays, and customs processing may impact the actual delivery time.

3. Shipping Fees

Shipping fees are calculated based on the shipping method, the size of your order, and the delivery destination. The total shipping cost will be displayed before you confirm your order at checkout.

  • Free Standard Shipping:
    Hopscnapo offers free standard shipping on all UK orders over £50. This offer is automatically applied at checkout when the qualifying order amount is reached.

  • International Shipping Fees:
    International shipping fees will vary based on the country of delivery and the size of your order. These fees will be calculated at checkout, and you will be informed of the total cost before confirming your purchase.

  • Expedited Shipping Fees:
    Expedited shipping incurs an additional fee, which will be shown at checkout. Choose this option if you need your order to arrive faster.

  • Customs Duties and Taxes:
    For international orders, any applicable customs duties, import taxes, or other charges will be the responsibility of the customer. These fees are typically collected at the time of delivery by the carrier or your country’s customs office.

4. Shipping Restrictions

  • Domestic Shipping:
    We offer UK-wide shipping, including all regions of England, Wales, Scotland, and Northern Ireland.

  • International Shipping:
    We currently ship to a select number of international destinations. If your country is not available for shipping during checkout, please contact our customer service team at contact@hopscnapo.com to inquire about shipping availability.

  • P.O. Boxes:
    Unfortunately, we do not ship to P.O. Boxes. Please provide a physical street address for delivery.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that contains a tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

If you do not receive tracking details within 2–3 business days after receiving your shipping confirmation, please contact us at contact@hopscnapo.com and we will provide you with the necessary information.

6. Delivery Issues

While we work hard to ensure your order reaches you in perfect condition, we understand that issues may sometimes arise. If you experience any of the following, please contact us immediately:

  • Damaged or Defective Items:
    If your order arrives damaged or contains a defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund and will cover the return shipping costs for the damaged item.

  • Incorrect Items:
    If you receive an incorrect item, please notify us within 7 days of receiving your order. We will send you the correct item and provide a prepaid return label for the incorrect item.

  • Lost Shipments:
    If your order is lost during transit, please contact us as soon as possible. We will work with the carrier to locate your shipment. If the package cannot be located, we will either replace the item or issue a refund.

7. Delivery Confirmation

Once your order has been successfully delivered, you will receive a delivery confirmation email. We recommend that you inspect your order immediately upon arrival to ensure that everything is in order.

If there are any discrepancies or damages, please contact us within 7 days of delivery so we can assist you in resolving the issue.

8. Return Shipping Costs

  • Customer Responsibility:
    Unless the return is due to an error on our part (such as receiving a damaged or incorrect item), customers are responsible for the cost of return shipping.

  • Free Return Shipping:
    Hopscnapo offers free return shipping for damaged, defective, or incorrect items. For other returns, the customer will be responsible for the cost of return shipping.

9. Delivery Policy Changes

Hopscnapo reserves the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about any changes.

Contact Us

If you have any questions or concerns regarding this Delivery Policy or need assistance with tracking your order, please don’t hesitate to contact us:

Hopscnapo
Street: 19 Wern Ddu Lane, Lucton, United Kingdom
Phone number: 070 5038 8989
Email: contact@hopscnapo.com
Website: www.hopscnapo.com