Terms and Conditions for Hopscnapo
Effective Date: August 13, 2025
Welcome to Hopscnapo! By using Hopscnapo.com, you agree to be bound by the following Terms and Conditions (the “Terms”). These Terms govern your access to and use of the website, purchase of products, and any services provided by Hopscnapo. Please read these Terms carefully before placing an order or using our website. If you do not agree to these Terms, please do not use our website or make a purchase from Hopscnapo.
Hopscnapo reserves the right to update or modify these Terms at any time, and any changes will be posted on this page. The revised Terms will take effect immediately upon posting. By continuing to use the website after any changes are made, you accept and agree to the modified Terms.
1. Use of Website
By accessing Hopscnapo.com, you agree to use the website only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable license to use the website for personal, non-commercial purposes.
Prohibited Activities:
You agree not to use the website for any unlawful or fraudulent activities, including, but not limited to:Violating intellectual property rights
Attempting to gain unauthorized access to our systems or networks
Uploading or transmitting viruses or malware
Engaging in any activities that disrupt the operation of the website or interfere with other users’ access
Account Registration:
To make purchases, track orders, or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information (username and password). If you believe your account has been compromised, you must notify Hopscnapo immediately.
2. Orders and Payment
Order Confirmation:
When you place an order on Hopscnapo.com, you will receive an order confirmation email confirming that we have received your order. However, this email does not signify that your order has been processed or accepted. Your order is only confirmed once payment is successfully authorized.Payment Authorization:
Orders are authorized during checkout. Once payment is confirmed, we will begin processing your order. If there is an issue with your payment (e.g., declined transaction or incorrect payment details), your order will not be processed until the issue is resolved.Accepted Payment Methods:
We accept the following payment methods:Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB
PayPal: Secure payment processing through PayPal.
Apple Pay and Google Pay: Convenient mobile payment options.
Bank Transfers: Available for larger orders (contact customer service for details).
Gift Cards: Hopscnapo gift cards can be used as payment for online purchases.
Pricing:
All prices listed on Hopscnapo.com are in GBP (British Pounds) and include VAT, unless otherwise stated. Prices may change without notice, but the final price for your order will be shown at checkout, including taxes, shipping fees, and any applicable discounts.
3. Shipping and Delivery
Order Processing:
Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays). Once processed, you will receive a shipping confirmation email with tracking information.Shipping Methods:
We offer a variety of shipping methods, including:Standard Shipping (UK Orders): Estimated delivery in 3–7 business days.
Expedited Shipping (UK Orders): Estimated delivery in 2–3 business days.
International Shipping: Estimated delivery in 7–14 business days, depending on the destination.
Shipping fees will be calculated at checkout based on the size, weight, and destination of your order.
Shipping Restrictions:
We currently ship to all UK regions and select international locations. If your location is not supported during checkout, please contact us for potential shipping options.Delivery Confirmation:
Once your order is shipped, you will receive a shipping confirmation email with tracking details. Please inspect your order immediately upon delivery and contact us within 7 days if you notice any issues with your order.
4. Returns, Exchanges, and Refunds
We want you to be happy with your purchase. For detailed information about how to return, exchange, or request a refund, please refer to our Refund and Returns Policy.
Eligibility for Returns:
Returns must be made within 30 days of receiving your order. Items must be unused, unopened, and in original condition with all packaging intact.Exchanges:
We do not offer direct exchanges, but if you wish to exchange an item for a different size, color, or product, please return the original item and place a new order.Refund Process:
Refunds will be processed to the original payment method and typically take 7–10 business days to appear in your account.
5. Cancellations
Order Cancellations:
You may cancel your order before it is processed for shipment. Once an order is dispatched, cancellation is no longer possible. Please refer to our Refund and Returns Policy if you wish to return the item after shipment.Custom Orders and Pre-Orders:
Custom or pre-ordered items may be cancelled before they are shipped. Once these items are shipped, cancellations are no longer allowed.
6. Promotional Offers and Discounts
Promotions:
We occasionally offer discounts, sales, or promotional offers. These promotions are subject to specific terms and conditions, such as expiration dates, product exclusions, or minimum purchase requirements. Please read the terms of each promotion carefully to ensure eligibility.Non-Transferable:
Promotional offers are non-transferable and cannot be exchanged for cash or combined with other offers unless otherwise stated.
7. Customer Responsibility
Accurate Information:
You are responsible for providing accurate billing, shipping, and contact information when placing your order. Hopscnapo is not responsible for delays or issues caused by incorrect or incomplete information.Unclaimed Packages:
If a package is returned to us due to failure to claim or incorrect address information, you may be charged additional shipping fees for us to resend the package.
8. Limitation of Liability
Hopscnapo is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question. We do not guarantee that our website, products, or services will meet your expectations or be free from errors.
9. Intellectual Property
All content on Hopscnapo.com, including text, images, logos, product descriptions, and graphics, is the intellectual property of Hopscnapo and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
10. Privacy and Data Protection
By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or these terms will be resolved in the courts located in London, UK. You agree to submit to the jurisdiction of these courts.
Arbitration:
Any disputes will be resolved through binding arbitration under the Arbitration Act 1996 of the UK.
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any changes.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions or need assistance with your order, please contact us:
Hopscnapo
Street: 19 Wern Ddu Lane, Lucton, United Kingdom
Phone number: 070 5038 8989
Email: contact@hopscnapo.com
Website: www.hopscnapo.com