Refund and Returns Policy for Hopscnapo
Effective Date: August 13, 2025
At Hopscnapo, we strive to provide high-quality beauty products that you can trust and enjoy. However, we understand that sometimes things don’t go as expected. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and customer-friendly Refund and Returns Policy to ensure a seamless shopping experience. This policy outlines how you can return items, the conditions for returns, and how refunds are processed. Please read the policy carefully to understand the terms and conditions.
By making a purchase from Hopscnapo.com, you agree to the terms outlined in this policy. We are committed to providing you with excellent customer service, and we want to make sure that you have complete confidence when shopping with us.
1. Return Eligibility
We want you to be completely satisfied with your order, and we offer returns under the following conditions:
Timeframe:
Returns must be requested within 30 days of receiving your order. You must notify us within this timeframe to begin the return process.Condition of the Item:
The returned item must be in unused, unopened, and original condition. The product must be free of any damage or signs of wear. All original packaging, tags, and labels must be included.We reserve the right to refuse returns for items that have been opened, used, or damaged (unless they are defective).
Proof of Purchase:
To return an item, you must provide a proof of purchase (such as your order confirmation email, packing slip, or receipt). This ensures that we can track your order and process your return promptly.Non-returnable Items:
The following items cannot be returned:Custom-made or personalized products
Items marked as final sale or clearance
Opened skincare products (unless defective) for hygiene reasons
Gift cards or store credit
2. How to Return an Item
Returning an item to Hopscnapo is simple and straightforward. Please follow these steps:
Contact Us:
Reach out to our customer support team at contact@hopscnapo.com with the following information:Your order number
The item(s) you wish to return
The reason for the return (this helps us improve our products and services, but it is optional)
Return Authorization:
Once we receive your request, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item. Please note that we cannot process any returns without this authorization number.Prepare the Return:
Pack the item securely in its original packaging (if possible). Make sure that the item is in resellable condition with all original tags and labels intact.
Include the Return Authorization Number (RAN) and proof of purchase with your return to expedite the process.
Return Shipping:
Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect items).
We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item without tracking.
International Returns: If you are returning an order from outside the United Kingdom, you will be responsible for return shipping costs, as well as any applicable customs fees or duties. Please note that customs clearance processes may vary by country.
3. Refund Process
Once we receive your returned item and inspect it, we will process your refund. The following outlines how refunds are issued:
Refund Method:
Refunds will be credited to your original payment method (credit card, PayPal, etc.). Depending on your bank or payment provider, it may take 7–10 business days for the refund to appear in your account.Partial Refunds:
If only part of your order is returned, a partial refund will be issued. Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).Exchanges:
We do not offer direct exchanges. If you need a different size, color, or style, please return the unwanted item for a refund and place a new order for the replacement.Refund Confirmation:
Once your refund is processed, you will receive an email confirming the refund. If you do not see the refund after the stated processing time, please reach out to our customer service team for assistance.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, we will address the issue promptly:
Damaged or Defective Items:
If the item you received is damaged or defective, please contact us as soon as possible at contact@hopscnapo.com. Include the following:Your order number
Photos of the damaged or defective item
A brief description of the issue
We will arrange for a replacement or a full refund, and we will cover the return shipping costs for defective or damaged items.
Incorrect Items:
If you received the wrong item (e.g., incorrect size, color, or product), please contact us within 7 days of receiving your order. We will send the correct item and provide a prepaid return label for the incorrect item.
5. Non-Returnable Items
We are unable to accept returns for the following items:
Custom or personalized products
Items marked as final sale or clearance
Opened skincare products (unless defective for hygiene reasons)
Gift cards or store credit
6. Return Shipping Costs
Customer Responsibility:
Unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items), customers are responsible for return shipping costs.Free Return Shipping:
Hopscnapo offers free return shipping for defective, damaged, or incorrect items. For other returns, the customer is responsible for the cost of return shipping.
7. Refund and Returns Policy Changes
Hopscnapo reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates.
Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with your return or exchange, please don’t hesitate to contact us:
Hopscnapo
Street: 19 Wern Ddu Lane, Lucton, United Kingdom
Phone number: 070 5038 8989
Email: contact@hopscnapo.com
Website: www.hopscnapo.com